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Building Technology Support Specialist -

Posted on 2019-07-25 1:18:48 AM

Listing expires 2019-09-23 12:00:00 AM

( HTML Version ) ( ADA/Text Version )


Start Your Online Application Now<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.applitrack.com%2Fhopkins%2FOnlineApp%2FJobPostings%2FView.asp%3FAppliTrackJobId%3D4174&data=02%7C01%7CSCSU-edpost%40MNSCU.onmicrosoft.com%7C9730776fe921469a9f8208d710c7f31f%7C5011c7c60ab446ab9ef4fae74a921a7f%7C0%7C0%7C636996323278183841&sdata=E2jfvvpamEJBNAHNlUfpfmqsJ2QtnR8DU7QFkSkPzrk%3D&reserved=0> Date Closing: 08/02/2019 SECTION I: POSITION DETAILS Salary: $23.01 - $28.87 depending on qualifications. Schedule: Full Time, 40 hours per week, 52 weeks SECTION II: JOB SUMMARY This position is designed to provide support of educational technology services for Hopkins Public Schools. The Technology Support Specialist works in collaboration with District Technology and Information Services and under the direction of the Technical Services Manager to provide support for the implementation and management of end user computing systems. The candidate is expected to have a strong background in administrative functions related to desktop and mobile operating systems and applications for multiple computing platforms, basic/intermediate server experience, and basic/intermediate network troubleshooting while demonstrating exceptional customer service to staff, student, and community users of technology. SECTION III: ESSENTIAL DUTIES AND RESPONSIBILITIES Duty/Responsibility Number: 1 Statement of duty/responsibility: Serve as primary support contact for educational technology. Percent of Time: 80% Tasks involved in fulfilling above duty/responsibility: * Maintain and support mobile/desktop operating systems * Install, maintain, and support district software and district standards * Support printing systems * Provide training and support for educational technology as necessary * Monitor network and collaborate with district Technology Support Administrators regarding general network health * Support district assessment technology requirements * Maintain excellent communication and coordination with media & technology team * Play a critical role throughout the problem management lifecycle. Includes identification, testing, and documentation, in coordination with Technology Support Administrators. Duty/Responsibility Number: 2 Statement of duty/responsibility: Inventory and Asset Management coordination. Percent of Time: 10% Tasks involved in fulfilling above duty/responsibility: * Maintain desktop, mobile, and infrastructure inventory and management to district standards Duty/Responsibility Number: 3 Statement of duty/responsibility: General responsibilities. Percent of Time: 10% Tasks involved in fulfilling above duty/responsibility: * Perform other duties as assigned as a member of Technology and Information Services department. SECTION IV: KNOWLEDGE, SKILLS AND ABILITIES Knowledge * Knowledge of and experience in the use and support of multiple technologies in an educational setting along with an interest and ability to learn more of the same. Skills * Critical thinking--using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. * Judgment and decision-making--considering the relative costs and benefits of potential actions to choose the most appropriate one. * Active learning--understanding the implications of new information for both current and future problem-solving and decision-making. * Complex problem solving--identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. * Deductive reasoning--ability to apply general rules to specific problems to produce answers that make sense. * Inductive reasoning--ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). * Thinking creatively--ability to develop, design, or create new applications, ideas, relationships, systems, or products. Abilities * Ability to perform cross-platform troubleshooting and technical support. * Understanding of scripting and automation best practices for supported operating systems. * Ability to learn and support a wide range of computer applications. * Ability to communicate technical items to others with varying technical abilities. * Ability to collaborate with staff to accomplish district and department goals and objectives. * Ability to coordinate internal and external resources to accomplish objectives. * Ability to communicate effectively in written and oral forms. SECTION V: EDUCATION / CERTIFICATION REQUIREMENTS * Minimum of two years post-secondary education or equivalent experience required. SECTION VI: EXPERIENCE REQUIREMENTS * 3-5 years of experience in the use and support of multiple technologies in an educational setting along with an interest and ability to learn more of the same. * Completed Associates Degree or vocational trade school with advanced training. SECTION VII: COMPETENCIES AND/OR VALUES COMMON TO ALL POSITIONS * A clear and demonstrated commitment to the District mission, which is to provide excellence in every school, for every student, every day. * Perform assigned responsibilities in a manner consistent with district practice and policies. SECTION VIII: PHYSICAL JOB REQUIREMENTS Key: N=Never O=Occasionally (1-33%) F=Frequently (34-66%) C=Consistently (67-100%) Demands Demands Demands Physical Lifting/Carrying Exposure to Environ. Conditions Standing F Up to 10 pounds F Possible exposure to blood-borne pathogens through blood and/or body fluids O Walking O Up to 25 pounds O Sitting C Up to 50 pounds N Talking in person/on the phone F Up to 75 pounds N Toxic chemicals N Pushing/Pulling O Up to 100 pounds N Moving parts O Hearing C More than 100 pounds N Electrical shock risk N Feeling, grasping, finger dexterity F Noise Levels Explosives N Climbing, balancing O Quiet (i.e. private office) F Fumes N Stooping (bend at waist) O Moderate noise (i.e. business office with typewriters/ printers, light traffic) F Extreme cold (non-weather) N Crouching, crawling, kneeling, squatting O Extreme heat (non-weather) N Loud noise (i.e. many children laughing & playing, large earth moving equipment) O Varying weather conditions N Stretching/reaching with hands & arms O Sight Vision for close work/ability to adjust focus C Distinguishing smell O Very loud noise (i.e. jack hammer, front row rock concert) N Distinguishing temperature O Looking at computer monitor C Traveling by automobile O Color vision (identify & distinguish colors) F Peripheral, depth perception O Hopkins Public Schools uses the applicant tracking<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.frontlineeducation.com%2Fsolutions%2Frecruiting-hiring%2F&data=02%7C01%7CSCSU-edpost%40MNSCU.onmicrosoft.com%7C9730776fe921469a9f8208d710c7f31f%7C5011c7c60ab446ab9ef4fae74a921a7f%7C0%7C0%7C636996323278183841&sdata=dIYaNRB%2FfPnsDH1CsZtUrkx%2BAd3nhTEp3RP3L1PwvSU%3D&reserved=0> system from Frontline Education to manage employment applications online
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Date Closing: 08/02/2019
SECTION I: POSITION DETAILS

Salary:
$23.01 - $28.87 depending on qualifications.

Schedule:
Full Time, 40 hours per week, 52 weeks


 
SECTION II:  JOB SUMMARY
 
This position is designed to provide support of educational technology services for Hopkins Public Schools. The Technology Support Specialist works in collaboration with District Technology and Information Services and under the direction of the Technical Services Manager to provide support for the implementation and management of end user computing systems. The candidate is expected to have a strong background in administrative functions related to desktop and mobile operating systems and applications for multiple computing platforms, basic/intermediate server experience, and basic/intermediate network troubleshooting while demonstrating exceptional customer service to staff, student, and community users of technology.
 
SECTION III:  ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Duty/Responsibility Number: 1 Statement of duty/responsibility:  Serve as primary support contact for educational technology.
Percent of Time: 80%
 
Tasks involved in fulfilling above duty/responsibility:
  • Maintain and support mobile/desktop operating systems
  • Install, maintain, and support district software and district standards
  • Support printing systems
  • Provide training and support for educational technology as necessary
  • Monitor network and collaborate with district Technology Support Administrators regarding general network health
  • Support district assessment technology requirements
  • Maintain excellent communication and coordination with media & technology team
  • Play a critical role throughout the problem management lifecycle. Includes identification, testing, and documentation, in coordination with Technology Support Administrators.
 
Duty/Responsibility Number: 2 Statement of duty/responsibility:  Inventory and Asset Management coordination.
Percent of Time: 10%
 
Tasks involved in fulfilling above duty/responsibility:
  • Maintain desktop, mobile, and infrastructure inventory and management to district standards
 
Duty/Responsibility Number: 3 Statement of duty/responsibility:  General responsibilities.
Percent of Time: 10%
 
Tasks involved in fulfilling above duty/responsibility:
  • Perform other duties as assigned as a member of Technology and Information Services department.
SECTION IV:  KNOWLEDGE, SKILLS AND ABILITIES
 
Knowledge
  • Knowledge of and experience in the use and support of multiple technologies in an educational setting along with an interest and ability to learn more of the same.
Skills
  • Critical thinking--using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Judgment and decision-making--considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Active learning--understanding the implications of new information for both current and future problem-solving and decision-making.
  • Complex problem solving--identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Deductive reasoning--ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive reasoning--ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Thinking creatively--ability to develop, design, or create new applications, ideas, relationships, systems, or products.
Abilities
  • Ability to perform cross-platform troubleshooting and technical support.
  • Understanding of scripting and automation best practices for supported operating systems.
  • Ability to learn and support a wide range of computer applications.
  • Ability to communicate technical items to others with varying technical abilities.
  • Ability to collaborate with staff to accomplish district and department goals and objectives.
  • Ability to coordinate internal and external resources to accomplish objectives.
  • Ability to communicate effectively in written and oral forms.
 
SECTION V:  EDUCATION / CERTIFICATION REQUIREMENTS
  • Minimum of two years post-secondary education or equivalent experience required.
 
SECTION VI:  EXPERIENCE REQUIREMENTS
  • 3-5 years of experience in the use and support of multiple technologies in an educational setting along with an interest and ability to learn more of the same.
  • Completed Associates Degree or vocational trade school with advanced training.
 
SECTION VII:  COMPETENCIES AND/OR VALUES COMMON TO ALL POSITIONS
  • A clear and demonstrated commitment to the District mission, which is to provide excellence in every school, for every student, every day.
  • Perform assigned responsibilities in a manner consistent with district practice and policies.
 
SECTION VIII:  PHYSICAL JOB REQUIREMENTS
 
Key:  N=Never     O=Occasionally (1-33%)     F=Frequently (34-66%)     C=Consistently (67-100%)
Demands Demands Demands
Physical Lifting/Carrying Exposure to Environ. Conditions
Standing F Up to 10 pounds F Possible exposure to blood-borne
pathogens through blood and/or body
fluids
O
Walking O Up to 25 pounds O
Sitting C Up to 50 pounds N
Talking in person/on the phone F Up to 75 pounds N Toxic chemicals N
Pushing/Pulling O Up to 100 pounds N Moving parts O
Hearing C More than 100 pounds N Electrical shock risk N
Feeling, grasping, finger dexterity F Noise Levels Explosives N
Climbing, balancing O Quiet (i.e. private office) F Fumes N
Stooping (bend at waist) O Moderate noise (i.e. business office
with  typewriters/ printers, light traffic)
F Extreme cold (non-weather) N
Crouching, crawling, kneeling,
squatting
O Extreme heat (non-weather) N
Loud noise (i.e. many children laughing
& playing, large earth moving
equipment)
O Varying weather conditions N
Stretching/reaching with hands &
arms
O Sight
Vision for close work/ability to adjust
focus
C
Distinguishing smell O Very loud noise (i.e. jack hammer, front
row rock concert)
N
Distinguishing temperature O Looking at computer monitor C
Traveling by automobile O Color vision (identify & distinguish
colors)
F
Peripheral, depth perception O


Hopkins Public Schools uses the applicant tracking system from Frontline Education to manage employment applications online