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Technology Support Associate -

Posted on 2021-11-24 2:06:23 PM

Listing expires 2022-01-23 12:00:00 AM

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Start Your Online Application Now<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.applitrack.com%2Fhopkins%2FOnlineApp%2FJobPostings%2FView.asp%3FAppliTrackJobId%3D5187&data=04%7C01%7Cscsu-edpost%40stcloudstate.edu%7C9f30f28d7aba497946e308d9af85e01c%7C5011c7c60ab446ab9ef4fae74a921a7f%7C0%7C0%7C637733811816842210%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=OjzR1gi2lJ3dwdw00s%2BBupl6rNtTSSlXpGA7KkBq2j0%3D&reserved=0> Date of Availability: December 2021 Date Closing: 12/08/2021 Job Summary: The Technology Support Associate works in partnership with the Technology Support Specialist to provide initial troubleshooting for student and staff technology as part of the Hopkins Technology & Information Services department. Tasks include troubleshooting software & hardware, device setup, lost and found, distribution of temporary and replacement devices, recording repairs, managing inventory of available devices and coordinating repair or escalation of incidents. Duties/Responsibilities: * Provides friendly, efficient customer service to students, staff, and families needing technology support. Responds promptly to phone and face-to-face requests. * Provides initial troubleshooting of student and staff technology. * Provide temporary or permanent replacement device to staff & students following initial troubleshooting if necessary. * Maintain inventory of technology available for temporary or permanent replacement. * Coordinate escalation of hardware and software troubleshooting & ticketing of Service Requests, Incidents, and Problems. * Performs all other duties as assigned Qualifications: * High School Diploma or GED Equivalent. * Certificate, Associate&#8217;s, Bachelor&#8217;s or current progress toward a degree in field related to job requirements is preferred. * Experience working with students of various age groups preferred. * Ability to support students, staff, and families in multiple languages is a highly desired skill. * Experience working with youth, preferably from diverse backgrounds, in educational or recreational settings preferred. * Experience in school, library, office reception desk, customer service job, or other public service role preferred. * Experience using current computer programs to gather statistics, communicate, and generate reports on a regular basis. * Knowledge of current technology, its capabilities, and working knowledge of basic technology troubleshooting. Schedule: 180 days per year, 6 hours per day (30 hours per week) Salary: $22.43-$28.61 per hour depending on qualifications. Hopkins Public Schools uses the applicant tracking<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.frontlineeducation.com%2Fsolutions%2Frecruiting-hiring%2F&data=04%7C01%7Cscsu-edpost%40stcloudstate.edu%7C9f30f28d7aba497946e308d9af85e01c%7C5011c7c60ab446ab9ef4fae74a921a7f%7C0%7C0%7C637733811816852205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=NgNHqMS%2FFuMBHQTUisdQ0X3q%2FHShAiCmNOfgyzW0CEE%3D&reserved=0> system from Frontline Education to manage employment applications online This email may contain information that is confidential or attorney-client privileged and may constitute inside information. The contents of this email are intended only for the recipient(s) listed above. If you are not the intended recipient, you are directed not to read, disclose, distribute or otherwise use this transmission. If you have received this email in error, please notify the sender immediately and delete the transmission. Delivery of this message is not intended to waive any applicable privileges.
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Date of Availability: December 2021
Date Closing: 12/08/2021
Job Summary:

The Technology Support Associate works in partnership with the Technology Support Specialist to provide initial troubleshooting for student and staff technology as part of the Hopkins Technology & Information Services department. Tasks include troubleshooting software & hardware, device setup, lost and found, distribution of temporary and replacement devices, recording repairs, managing inventory of available devices and coordinating repair or escalation of incidents.

Duties/Responsibilities:

  • Provides friendly, efficient customer service to students, staff, and families needing technology support. Responds promptly to phone and face-to-face requests.
  •  Provides initial troubleshooting of student and staff technology.
  • Provide temporary or permanent replacement device to staff & students following initial troubleshooting if necessary.
  • Maintain inventory of technology available for temporary or permanent replacement.
  • Coordinate escalation of hardware and software troubleshooting & ticketing of Service Requests, Incidents, and Problems.
  • Performs all other duties as assigned
Qualifications:
  • High School Diploma or GED Equivalent.
  • Certificate, Associate’s, Bachelor’s or current progress toward a degree in field related to job requirements is preferred.
  • Experience working with students of various age groups preferred.
  • Ability to support students, staff, and families in multiple languages is a highly desired skill.
  • Experience working with youth, preferably from diverse backgrounds, in educational or recreational settings preferred.
  • Experience in school, library, office reception desk, customer service job, or other public service role preferred.
  • Experience using current computer programs to gather statistics, communicate, and generate reports on a regular basis.
  • Knowledge of current technology, its capabilities, and working knowledge of basic technology troubleshooting.
Schedule:
180 days per year, 6 hours per day (30 hours per week)

Salary:
$22.43-$28.61 per hour depending on qualifications.


 

Hopkins Public Schools uses the applicant tracking system from Frontline Education to manage employment applications online



This email may contain information that is confidential or attorney-client privileged and may constitute inside information. The contents of this email are intended only for the recipient(s) listed above. If you are not the intended recipient, you are directed not to read, disclose, distribute or otherwise use this transmission. If you have received this email in error, please notify the sender immediately and delete the transmission. Delivery of this message is not intended to waive any applicable privileges.