EdPost

Start Your Online Application Now Date of Availability: Immediate Vacancy Date Closing: Open Until Filled Application Procedure: To be considered for this vacancy, applicant must complete the on-line application process and indicate interest in this specific job number. Duty Days Per Year: 260 Hours Per Day: 8 Type of Position: (X) Continuing ( ) Temporary Salary: $28.45 - $31.23 - According to the Information Technology Department Supervisor of Position: Hannah Reed, Technology and Safety/Security Manager Qualifications: Required: AA degree or equivalent technical training and previous technology support experience in a school district or similar environment. Excellent customer service skills; excellent communication skills and work ethic; A+ and/or Microsoft certification equivalent; at least two years experience in PC hardware troubleshooting, TCP/IP networking, and Microsoft Windows networking in a multi-server environment. Must be a team player. Essential knowledge and specialized subject knowledge required to perform the essential functions of the job: Technical Expertise and Support Delivery Multi-Level Troubleshooting & Diagnostics: Provide comprehensive technical support across Tiers 1 (initial triage), 2 (intermediate diagnosis), and 3 (advanced repair, problem-solving, and vendor coordination) to ensure continuous operational functionality for all staff. This includes the exceptional ability to accurately diagnose, methodically troubleshoot, and effectively repair a wide variety of technical concerns, covering both hardware malfunctions and complex software configuration issues. System Maintenance and Upgrades: Skillfully replace, upgrade, and perform preventative maintenance on computer hardware components. Manage software licensing, version control, and application updates. Deployment and Setup: Efficiently handle the physical installation, configuration, and setup of new computer systems, associated software, and various new technology equipment throughout the district. Network Connectivity Support: Expertise in assisting staff with the diagnosis, troubleshooting, and resolution of various network connectivity problems, including wired, wireless (Wi-Fi), and peripheral device connections. User Account Administration: Competently establish and maintain student and staff user accounts, strictly adhering to all district technology practices, data privacy procedures, and security protocols. Identify licenses/certification required: Requires a valid MN Driver''s License. Depending upon job assignments, the District may require certification in Smart Boards, Apple Certification or other certifications after hire. Job Description: The Lead Technician, operating under the guidance of the Technology and Safety/Security Manager, delivers comprehensive technical support across three levels (first, second, and third) to building staff and district-wide technology users. This role often serves as the face of the technology department to building staff. Key responsibilities include: Providing technical support and advocacy for the building''s diverse range of hardware, software, and applications. Installing and setting up computers, software applications, and system upgrades. Resolving various technical issues, such as program malfunctions, printer problems, or connectivity failures. Ensuring the proper setup, installation of correct versions, and functional troubleshooting of state testing applications (e.g., MCA, ACT) to ensure smooth testing operations for students, and engaging with staff to ensure their needs are met. The essential duties listed above serve as representative examples of the level, nature, and decision-making expected for this classification, and are not an exhaustive list of every task performed by employees. A classification description aims to define the general expectations, complexity level, and nature of the work for positions allocated to this classification, differing from a specific job or position description. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Lead Technician performs a variety of crucial technical support and maintenance functions, ensuring the smooth operation of district technology and connectivity. I. Technical Support and Troubleshooting Hardware Support: Provides first, second, and third-level technical support for a wide range of hardware, including PCs, Apple devices (iPads, Macbooks), laptops, Chromebooks, display panels, cameras, smartphones, wireless and mobile devices, projectors, sound systems, printers, copiers, monitors, mice, and keyboards. Software and Application Support: Assists users with issues related to district software and applications. This includes support, assistance, and troubleshooting for Infinite Campus, Point of Sale software, student programs, district operating systems, web-based programs, and general business productivity programs (e.g., Access, Google products, MS Office suite, database, and spreadsheet applications). Network and Connectivity: In collaboration with the Database and Technology Systems Manager, provides and maintains network and Internet connectivity for all district technology (computers, mobile devices, servers, printers, and copiers). Troubleshoots wired and wireless connectivity issues, including cabling and patch cable problems. State Testing: Installs and verifies State tests to ensure proper operation, troubleshoots problems as necessary, and contacts providers for support. Verifies that all equipment has the correct test versions. II. System Maintenance and Administration User Account Management: Maintains Active Directory and users for new students and groups. This involves maintaining passwords, determining individual/group rights for data access, and managing group policies. Routine Maintenance and Upgrades: Performs routine system upgrades and maintenance, including but not limited to: Reimaging all computers and recycling obsolete technology. Performing computer replacements and/or upgrades. Cleaning (blowing out) desktops and projectors and performing bulb replacement. Cleaning display panels and iPads. Moving workstations to new areas and ensuring equipment is operational before the start of the school year. III. Professional Development and Other Duties Training: Trains staff in the use of technology, technology programs (e.g., Google products, display panels, etc.), applications, and hardware. Continuous Learning: Stays informed of current and future technology changes by attending other training sessions, conferences, and workshops. Other Duties: Performs other duties of a comparable level or type as required. Positions 1,020 hours or more per year are benefit eligible Benefits offered for this position include: Medical Insurance with district contribution for Single coverage or Family coverage Dental Insurance with district contribution for Single coverage, Employee +1 coverage, or Family coverage FSA Account- Flexible Spending Account Long Term Disability Income Insurance Life Insurance paid for by the district PERA (Pension Plan): 6.5% employee contribution and 7.5% district contribution Employee Assistance Program Retirement Plan 403(b) or Roth IRA Floating Holidays Sick Leave includes ESST Vacation Pay Longevity Pay Retirement/Severance Package with Medical & Dental benefits offerings The policy of the school district is to provide equal employment opportunity for all applicants and employees. The school district does not unlawfully discriminate on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, disability, sexual orientation, including gender identity or expression, age, family care leave status, or veteran status. The school district also makes reasonable accommodations for disabled employees. Independent School District 15 uses the applicant tracking system from Frontline Education to manage employment applications online